Aviation Spares & Repairs Ltd
Unit 6 Westlink
Belbins Business Park
VAT Number: 857 7031 07
Company Registration Number: 05347543
Telephone: +44 (0) 1794 834 438
Fax: +44 (0) 1794 523 555
In the event of a query or complaint contact ASR using the above details. The following terms and conditions do not affect the customers’ statutory rights as a consumer.
2. Use of Website
These Terms and Conditions (“T&Cs”) apply to the website located at https://aviationspares.com (“Website”) owned and operated by Aviation Spares and Repairs Ltd (“ASR”). When accessing the Website, you confirm that you will read, understand and agree with the T&Cs.
3. Site Uptime
3.1 We take all reasonable steps to ensure that this website is always available. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore, ASR will not be liable if this website is unavailable at any time.
4.Links to and from other websites
4.1 Any links to third party websites located on this website are provided for the customers convenience only. ASR have not reviewed each third-party website and have no responsibility for such third-party websites or their content.
4.2 If the customer would like to link to this website, the customer may only do so on the basis that you link to, but do not replicate, any page on this Website and the customer does not in any way imply that ASR are endorsing any services or products unless this has been specifically agreed with ASR.
4.3 If the customer chooses to link to ASR’s website in breach of Paragraph 4.2 the customer will fully indemnify ASR for any loss or damage suffered as a result of the customers’ actions.
5.1 ASR take all reasonable steps to ensure that the information on this Website is correct. However, ASR do not guarantee the correctness or completeness of material on this website. Neither ASR nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to the customer or a third party as a result of the customers and or third party use of ASR’s website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6.1 ASR will accept the customers’ order once payment in full has been made at which time ASR will issue confirmation of the customers’ order and a receipt of payment.
6.2 Processing the customers’ payment and confirming the customers’ order does not constitute legal acceptance of your order.
6.3 If the customer requires to make changes to an order and ASR agrees to accept such changes and these changes cause an increase or decrease in the cost or the time required for the performance of this order, a reasonable adjustment shall be made.
7. Prices and Description
7.1 When given, the product price is clearly stated on the product landing page so that the customer is fully aware of the cost implication of the purchase. ASR aim to ensure all prices are current and correct, however, ASR retain the right to inform the customer of a change to the price prior to the order being dispatched.
7.2 Every care has been taken to ensure that the descriptions, sizes and colour finishes are a realistic representation of the product, however, ASR will not guarantee that the customers’ digital display of any colour will accurately reflect the colour of the actual goods.
8.1 ASR use secure payment facilities for online purchases. ASR accept Mastercard, Debit Mastercard, Visa, Visa Debit, Visa Electron cards and PayPal through an internet payment portal and Mastercard, Maestro, Visa, Visa Debit and Visa Electron cards by telephone.
9.1 If the customer wishes to cancel an order, the customer must contact ASR prior to goods being dispatched.
9.2 Any refund could take up to 30 days following cancellation.
9.3 ASR’s failure to deliver by the specified time is not grounds for cancellation without penalty. Where orders are cancelled by the customer and cost has been unavoidably incurred by ASR on the basis of the order being placed, ASR reserves the right to retain the value of that cost from the total refund payable and will notify the customer accordingly.
10.1 For England, Scotland, Wales & Northern Ireland, standard delivery charge is £10 per delivery, for packages up to around 5kg.
10.2 Most items are available from stock and every effort will be made to ensure delivery within 3-5 days of order confirmation, unless specified otherwise. Deliveries may be delayed in accordance with point 10.7.
10.3 Some products will be dispatched directly from ASR suppliers and delivery times will be subject to their terms and conditions. If the delivery time is greater than 3-5 working days, the customer will be contacted by ASR prior to the order being dispatched.
10.4 Special orders may take more time. ASR will make every effort to notify the customer of exceptions to this.
10.5 ASR aim to minimise delivery charges to our customers and use the services of a number of couriers and delivery companies depending upon the delivery time, destination and nature of the goods being transported.
10.6 If any goods are lost or damaged, ASR must be notified within two working days of delivery of the items. In addition, the customer must provide ASR with written confirmation and a digital photograph of the damage, prior to the goods being returned and inspected by ASR.
10.7 Where for reasons beyond our control, ASR may be prevented from delivering goods as intended, such as accidents, breakdowns, fire, flood, storm, severe weather, war, riot, civil commotion, malicious damage or the default of suppliers. ASR will not be held responsible where this causes a delay or failure to deliver goods.
11.1 If for any reason the customer wishes to return goods once they have been delivered (and they are not damaged – see 10.6 above), the customer must notify ASR by email or in writing providing details.
11.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
11.3 The customer must pay the cost of returning goods to ASR, however, on inspection ASR will refund the customers reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, ASR will return them to the customer, however, the customer will be required to cover all reasonable postage costs.
11.4 In the event of refunds being paid, they will only be credited to the card/payment method that the purchase was made against.
11.4 ASR reserves the right to refuse returns if the item has been physically damaged or misused by the customer.
12.1 Refunds will be completed by the same means as the original payments (e.g. refund of a credit card payment will be by means of a credit card refund).
12.1 In the event of refund being paid, the customer will only be credited to the card that the purchase was made against.
13. Exclusion to liability
13.1 ASR shall not be liable for any claim of harm resulting from a cause beyond ASR’s control, including, but not limited to, failure of mechanical or electronic equipment or communication lines, telephone or other connection problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes, or natural disasters, strikes, or other labour problems, wars, or governmental restrictions.
14. Changes to T&Cs
14.1 ASR may make amendments to any points of the T&Cs from time to time. Any amended T&Cs will be notified to the customer by being posted on the Website. It is the customers’ responsibility to refer regularly to these T&Cs.